Refund policy

Fitness and Recovery Suite — Return & Refund Policy


Scope

This Return & Refund Policy applies to all purchases made through the Fitness and Recovery Suite website (operated by Prestinum Group LLC) at www.fitnessandrecoverysuite.com ("we," "us," "our"). By placing an order, you agree to the terms below.

This policy currently covers orders shipped within the United States and Canada. If you're ordering from outside these regions, please contact us before purchasing to confirm shipping and return terms.

Return Eligibility & Window

Because many of our products are large, freight-shipped recovery equipment — saunas, cold plunges, massage chairs, hyperbaric chambers, and similar items — please review the conditions below carefully before requesting a return:

  • You have 30 days from the date of delivery to request a return.
  • The item must be unused, uninstalled, and in the same condition you received it, with all original packaging, crating, accessories, manuals, and documentation included.
  • A receipt or proof of purchase (order number) is required.
  • Custom-built, made-to-order, or special-order units are final sale — see Non-Returnable Items below.

Because many of our products ship by freight carrier, do not refuse delivery or discard packaging before confirming with our team — see Damaged, Defective, or Incorrect Items below.

How to Start a Return

  1. Email us at support@fitnessandrecoverysuite.com within 30 days of delivery with your order number and the reason for return.
  2. Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with return shipping instructions.
  3. Items sent back to us without an approved RMA will not be accepted.

Return Shipping

Given the size and freight requirements of high-ticket recovery equipment:

  • Return shipping costs are the customer's responsibility for change-of-mind returns, unless the item arrived damaged, defective, or incorrect.
  • Freight-shipped items must be returned using a comparable freight/LTL carrier, securely repackaged in the original crating and packaging.
  • Ship the item within 14 days of receiving your RMA.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully at the time of delivery — this matters more for freight-shipped items than standard parcel deliveries.

  • Note any visible damage on the delivery receipt or Bill of Lading before signing, if possible.
  • Contact us within [48 hours–3 days] of delivery with photos or video of the damage, defect, or incorrect item.
  • We will arrange a replacement, repair, or full refund, including return shipping, at no cost to you.

Non-Returnable Items & Exceptions

The following are not eligible for return:

  • Custom-built, made-to-order, or personalized units
  • Items that have been installed, used, or assembled
  • Clearance, final sale, or closeout items
  • Gift cards

Order Cancellation

  • Before shipment: orders may be cancelled for a full refund any time before the item ships.
  • After shipment: once an order has shipped, it follows the standard return process above. Items already in production or built to order at the time of cancellation may be subject to a cancellation fee reflecting costs already incurred in preparing your order.

Exchanges

The fastest way to get the product you want is to return your original item following the process above and place a new order once your return is approved. For defective, damaged, or incorrect items, we'll arrange a direct exchange at no additional cost.

Refunds — Processing & Timelines

  • We'll notify you by email once we've received and inspected your returned item, along with approval status.
  • Approved refunds are issued to your original payment method within [10] business days of approval.
  • Your bank or card issuer may take additional time to post the refund.
  • If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at support@fitnessandrecoverysuite.com.

Contact Us

Fitness and Recovery Suite (a brand of Prestinum Group LLC)

  • Email: support@fitnessandrecoverysuite.com
  • Phone: (516) 240-9234
  • Hours: [Monday–Friday, hours, Timezone]